Legal
Refund Policy
Effective Date: 18 June 2026 · Last Updated: 22 June 2026
This Refund Policy explains when and how refunds are issued on the LetsTandav platform. It should be read alongside our Terms & Conditions and Privacy Policy.
1. Match Entry Fees
Entry fees are debited from your LetsTandav Wallet at the time of slot confirmation. The following rules govern refunds of entry fees:
✓ Full Refund — Automatic
- The Org cancels the match before the room ID is released.
- The match does not start within 30 minutes of the scheduled start time and no room ID has been shared.
- A technical error on the Platform results in a double debit for the same slot.
Refunds in these cases are credited automatically to your Wallet within 15 minutes of the triggering event, with no action required from you.
Org-Reviewed Wallet Refunds
- Your captain or co-captain may request a match-entry refund from the match page.
- The host Org reviews match context such as server issues, cancellations, hacker reports, or organiser-side problems.
- If approved, the entry fee is returned as LetsTandav Wallet credit. No bank/source refund is issued for match entry fees.
- If rejected, the Org must record a resolution note explaining the decision.
✗ Usually Not Refundable
- The room ID has been shared and the match lobby is open, regardless of whether you joined.
- You fail to join the match (no-show).
- You are disqualified for violating match rules or our platform Terms.
- The match proceeds normally but your team performs poorly or is eliminated.
- You voluntarily withdraw your slot after the room ID has been released.
2. Wallet Top-Up Refunds
Wallet top-ups are processed by Razorpay. Once a top-up is successfully credited to your Wallet, it becomes LetsTandav Wallet credit and is subject to this refund policy, not a general payment refund.
Payment Reconciliation
- Failed top-up: Payment was charged by Razorpay but the credits were never added to your Wallet. Raise a ticket within 7 days so we can reconcile the payment and credit the missing Wallet balance if the payment is confirmed.
- Duplicate charge: You were charged twice for the same top-up due to a network or gateway error. Submit proof (screenshots, transaction IDs) within 7 days so we can reconcile the duplicate payment and correct the Wallet ledger.
✗ Not Eligible for Refund to Source
- Successfully credited Wallet balance that you have not yet spent — the Wallet is a closed payment instrument and funds cannot be reversed to your bank/card once credited.
- Top-ups made in anticipation of a match that was subsequently cancelled — the entry-fee refund is credited to your Wallet, and the balance remains available for future matches.
3. Prize Money
Prize money is credited to the winner's Wallet by the Org within 48 hours of results being published. Prizes are disbursed in Indian Rupees (INR) as Wallet credit. Prize credit to the Wallet is final and cannot be reversed. Disputes regarding incorrect prize amounts must be raised within 24 hours of the credit being posted.
4. Refund Timeline Summary
| Scenario | Refund Type | Timeline |
|---|---|---|
| Match cancelled by Org (before room ID) | Wallet credit | ≤ 15 minutes, automatic |
| Match did not start in time (no room ID) | Wallet credit | ≤ 15 minutes, automatic |
| Double debit (platform error) | Wallet credit | ≤ 15 minutes, automatic |
| Org-approved refund request | Wallet credit | After Org approval |
| Failed wallet top-up (payment charged, not credited) | Payment reconciliation | Support review |
| Duplicate top-up charge (gateway error) | Wallet ledger correction | Support review |
5. Chargebacks
Filing a chargeback with your bank or card issuer for a validly consumed entry fee (i.e., room ID was shared and the match took place) is a violation of our Terms & Conditions and may result in immediate account suspension. We reserve the right to contest all chargebacks where the service was delivered as described and to recover any associated fees from the account.
6. How to Request a Refund
- For match-related refunds: use the Request Refund action on the relevant match page. Your team captain or co-captain must submit the request.
- For wallet top-up issues: email contact@letstandav.com with subject "Wallet Refund Request" and include your registered email address, the Razorpay Payment ID, transaction screenshot, and a description of the issue.
We aim to acknowledge all refund requests within 1 business day and resolve them within the timelines stated in Section 4.
7. Contact
Refund queries: contact@letstandav.com
This policy is governed by the laws of India. Disputes shall be subject to the jurisdiction of the courts of Maharashtra, India.